App / Mobile
sd88 is committed to being clear about what data we collect from you, why we collect it, and how you can review or update it. This policy covers every interaction you have with our platform — from account registration through to wallet transactions — and your access to the choices we make available to you.
When you open an account with us, we collect the information you provide during registration — your name, contact details and the payment method you connect, whether that is bKash, Bank Transfer or another supported local rail. We also collect activity data produced during your sessions: pages visited, games opened and wallet transactions initiated. This data is used to operate your account, process deposits and withdrawals through your chosen payment channel, and respond to any support requests you raise through our published contact routes. We do not sell your personal data to third parties. Where we work with service providers — for example, payment processors who handle bKash deposit flows or Bank Transfer verifications — we share only what those processors need to complete your transaction, and they are required to handle that data in line with the same confidentiality standards we apply internally. Cookies and session data are used to keep your account session active and to remember your preferences between visits. You can manage cookie settings through your browser at any time. Retention periods vary depending on the category of data; transaction records tied to your account wallet are kept for as long as your account remains active and for a reasonable period after closure, in line with applicable requirements. Access and availability depend on your local law and eligible regions.
This policy is specific to data we collect and process through the sd88 platform. It does not extend to third-party websites, external payment portals or any service you reach by following a link that takes you away from our domain. Understanding the boundary helps you know which privacy notices apply at each step of your experience.
Data collected when you log in, update your profile or change your account settings falls fully within this policy. That includes login records, device information and any identity details you submit through your account page.
Transaction data generated when you deposit via bKash or Bank Transfer is covered here up to the point it reaches the payment processor. Once the request is handed to the processor, their own privacy terms govern that portion of the flow.
Session data from your time in the game lobby — which titles you open, how long a session runs — is collected by us and covered by this policy. Game outcomes and RTP records are held by the respective content providers under their own data terms.
External links, payment gateways and any embedded third-party tools operate under their own privacy policies. We do not control how those services collect or store your data, so we recommend reviewing their notices before submitting personal information there.
You have the right to know what personal data we hold about you and to ask us to correct anything that is inaccurate. The most direct route is through your account settings page, where you can update contact details and review the payment methods connected to your wallet. If you need to see a record of data we hold beyond what is visible in your account — for example, historical support correspondence or transaction logs — you can raise that request through our support channel and we will respond through the same route. If you believe data we hold is no longer necessary for the purpose it was collected, you can request a review. We will assess and respond in line with what applicable rules allow, noting that some transaction records must be retained for a period even after a request is made. Your access and choices here depend on local law and the eligible region your account falls under. We aim to handle all data queries fairly and with a clear written response.
Open your account page and navigate to the profile section to see the contact details, payment methods and verification status we currently hold. For records not visible there, raise a formal request through our support route.
Outdated or incorrect contact information can be updated directly in account settings. For changes to identity documents or verified payment details like your bKash number, contact support and follow the instructions they provide.
If you are unsure what data we hold or why a particular record exists, send a written question through the support route listed on this page. We will respond with a clear explanation referencing the relevant section of this policy.
If you want to understand how long we keep specific data — such as Bank Transfer transaction logs or account correspondence — ask our support team and we will explain the applicable retention category for that record type.
For any question or request relating to this policy, reach us through the routes published on the sd88 platform. We respond through the same channel you use to contact us, so keep a record of your message. All data-related requests are handled separately from general account support to ensure they are reviewed carefully.
Open the live chat widget from any page on sd88 to reach our support team. For privacy-specific requests, state clearly in your opening message that you are asking about a data matter so it is routed correctly.
Send a written request to the email address published in the Contact section of the site. Include your registered account details and a clear description of your data question or correction request so we can respond without unnecessary back-and-forth.
The Help section inside your signed-in account area includes a category for account and data queries. Starting there creates a traceable record of your request tied to your account, which can help if you need to follow up later.
We apply standard security measures across account storage, session handling and payment data. Your password is stored in hashed form; we never hold it in plain text. Session tokens are invalidated when you log out or when a period of inactivity passes. We periodically review our data handling practices to align with applicable requirements, and we update this policy when those practices change.
Login credentials are stored using one-way hashing. Account sessions are managed through secure tokens that expire on logout or inactivity. If you notice unexpected account access, use the account settings page to change your password and contact support immediately.
Cookies on sd88 keep your session active and remember preferences such as language and last-used payment method. You can clear or block cookies through your browser settings at any time, though some account functions may not work correctly without session cookies enabled.
We keep account registration data for as long as your account is active. Transaction records — including bKash deposits and Bank Transfer history — are retained for a reasonable period after account closure, in line with what applicable rules require for financial records.
When we update this privacy policy, the revised version is published on this page with a note of the change. Continued use of the platform after a policy update means you have had the opportunity to review the revised terms. For material changes, we may also notify you through your registered contact details.
These questions cover the data and privacy topics we hear most from account holders. If your question is not covered here, contact us through the support routes listed on this page.
We collect the details you enter during registration — name, contact information and the payment method you connect, such as bKash or Bank Transfer. We also collect session data during your use of the platform, including login times, pages visited and transaction records generated through your account wallet.
Your bKash transaction details are shared only with the payment processor needed to complete the deposit. That processor is required to handle your data under confidentiality terms. We do not share your payment information with advertisers or unrelated third parties.
Send a written request through the email support route published in the Contact section of the site, or raise it through the account help page inside your signed-in area. Include your registered account details and specify what records you are asking about. We will respond through the same channel.
You can update contact details directly in your account settings. For corrections to identity or payment records, contact support. Deletion requests are reviewed individually; some records — particularly transaction logs — must be retained for a period even after a request is submitted, depending on applicable rules and your eligible region.
We use cookies to maintain your account session and remember preferences between visits. You can manage or block cookies through your browser settings. Note that disabling session cookies may affect how some account features work, including staying logged in and accessing your wallet history.
Yes. The same policy applies whether you access the platform through a mobile browser or a desktop browser. The data we collect — account details, session information, transaction records — is the same regardless of the device you use for mobile access. Local law and eligible region rules still apply.